Shipping policy
Shipping
Handcrafted & shipped with care
Processing Time
Every Ignis Fatuum piece is handcrafted to order. Please allow up to 3 weeks from the date of purchase for your order to be crafted, carefully packaged, and shipped to you.
Packaging
Each piece is placed in a soft velvet pouch and securely packaged to ensure it arrives in perfect condition.
Tracking
All orders are shipped via DPD Classic and include full tracking. You will receive your tracking number by email once your order has been dispatched.
Shipping Costs
Germany
1–3 business days
EU Zone 1
2–5 business days
Austria · Belgium · Czech Republic · Denmark · Hungary · Luxembourg · Netherlands · Poland · Slovakia · Slovenia
EU Zone 2
3–7 business days
Croatia · Estonia · France · Italy · Latvia · Lithuania · Monaco · Portugal · Spain · Sweden
EU Zone 3
5–10 business days
Bulgaria · Finland · Greece · Ireland · Romania
A surcharge of €30.00 may apply for island deliveries within Europe.
Excluded Regions
I currently cannot ship to the following regions:
- Denmark: Greenland, Faroe Islands
- France: Overseas territories
- Italy: Campione d'Italia, Livigno, San Marino
- Spain: Canary Islands, Ceuta, Melilla
- Finland: Åland Islands